International Student Insurance

Assistance Services
All Travel Assistance Services are available to you 24 hours a day, 7 days a week while your StudentSecureSM plan is in effect: Pre-Trip Health and Safety Advisories - contact us for current passport, visa, inoculation and vaccine requirements as well as for up-to-date travel safety advisories.

Livetravel Services - we will make emergency travel and itinerary changes for you including rebooking flights, hotel reservations and ground transportation arrangements.

BagTrak - we are the industry leaders in tracking lost, checked baggage. We will help you locate your lost checked baggage and deliver it to you anywhere in the world.

Emergency Message Relay - we will relay messages to your family, friends and co-workers, helping you to maintain contact during an emergency.

Emergency Cash Transfers - we will assist you in arranging and obtaining cash transfers anywhere in the world.

Travel Assistance Services also include:

• Medical referrals
• Assistance with prescription drug replacement
• Dispatch of a doctor or specialist
• Emergency travel arrangements for family members
• Lost passport or travel documents assistance
• Embassy and consulate referrals
• Legal and accounting referrals
• Bail bond assistance
• Translation and interpretation assistance

StudentSecureSM Assistance Services are not insurance benefits, and provision of any Assistance Service is not a guarantee of any other benefit under StudentSecureSM.

Student Zone
Whether you have misplaced your ID card or benefit booklet, need assistance with a claim, or have a question about benefits, MNU is always ready to respond. Frequently, these and other issues can be addressed with a short visit to Student Zone. Student Zone is an online account management and resource tool that allows you to:

Change personal information

Renew coverage

Obtain details about claim filing, including downloading necessary forms

Pre-Notify for certain medical procedures and hospitalizations

Replace a lost ID card

Locate doctors and hospitals within the PPO Network

Study destination, weather and travel security information using our Travel Intelligence and Planning System (TIPS)

Access health and wellness information

Student Relations
At times, there is simply no substitute for human intervention. The Student Relations team is available 24 hours a day, 7 days a week to answer your questions and may be reached by students at no cost through our Worldwide 800 numbers. Immediate support is available in several languages and can be provided in many others with the assistance of a translator. If a translator is needed, the Student Relations Specialist will arrange one.

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